Warranty Policy
We stand behind the quality of our shampoo and conditioner products. This Warranty Policy explains what is covered and how warranty claims are handled.
Warranty Coverage
We provide warranty coverage only for manufacturing defects or damaged products received at the time of delivery.
This includes
Leakage or broken packaging
Defective or unusable product on arrival
Wrong product received
What is Not Covered
Warranty does not cover
Damage caused by misuse or improper handling
Products that have been opened or used
Normal wear and tear
Issues caused after delivery
Warranty Claim Process
To request a warranty claim you must contact our support team within the eligible time period.
You will need to provide
Order details
Photos or proof of the issue
Description of the problem
Once reviewed we will inform you if your claim is approved.
Replacement or Refund
If your warranty claim is approved we may offer
A replacement product
A refund
Or store credit depending on the situation
Important Notes
All warranty claims are subject to review and approval
We reserve the right to reject claims that do not meet policy conditions
Warranty applies only to eligible products purchased directly from our store
Contact Us
For warranty support you can contact us
Email help.pluralhaircare@gmail.com
Phone +1 516 754 8642