Order Issues
Overview
We understand that sometimes issues can happen with orders. This page explains how we handle order related problems and how you can get help quickly.
Common Order Issues
You may contact us if you face any of the following
Wrong item received
Missing item in order
Damaged product on delivery
Order not received
Order status not updated
What To Do
If you experience any issue with your order
Contact our support team as soon as possible
Provide your order number
Share clear details of the issue
Attach photos if the product is damaged or incorrect
This helps us resolve your issue faster.
Resolution Process
Once we receive your complaint
We will review your order details
We may contact you for more information
We will offer a solution based on the situation
Possible solutions include replacement refund or store credit depending on the case.
Time Frame
We aim to respond to order issues within one to two business days.
Resolution time may vary depending on the issue type and investigation.
Important Note
We are not responsible for delays or issues caused by incorrect shipping details provided by the customer.
Contact Us
For any order related issues you can contact us
Email help.pluralhaircare@gmail.com
Phone +1 516 754 8642