Return Policy
Overview
We want you to have a smooth and satisfying shopping experience. If you are not fully happy with your purchase you may request a return under the conditions listed below.
Return Eligibility
You can request a return if
You received a damaged product
You received the wrong item
The product is unused and in original condition
The request is made within the return time period
For hygiene reasons used or opened products are not eligible for return.
Return Conditions
To qualify for a return
Items must be unused and in original packaging
Proof of purchase is required
Return request must be approved by our support team
Return Process
To start a return please contact our support team with your order details.
Once approved we will provide return instructions.
Customers must follow the provided instructions to complete the return process.
Inspection and Approval
After we receive the returned item we will inspect it.
If the return is approved we will proceed with refund or exchange depending on your request.
If the item does not meet return conditions it may be rejected.
Shipping Costs
Return shipping costs may be paid by the customer unless the return is due to our mistake such as wrong or defective item.
Exchanges
We only replace items if they are damaged or defective. If you need an exchange contact us and we will help you.
Contact Us
For return related support you can contact us
Email help.pluralhaircare@gmail.com
Phone +1 516 754 8642