Damage Policy
We take great care in packing and delivering your orders safely. However in rare cases products may arrive damaged during shipping.
This Damage Policy explains how we handle such situations and how you can get support.
What is Considered Damaged Product
A product is considered damaged if
The bottle is broken or leaking
The product has spilled during delivery
The seal is broken before use
The item is physically damaged on arrival
The wrong or unusable product is received
Reporting a Damage Issue
If you receive a damaged product you must contact us within a few days of delivery.
To report an issue please provide
Your order number
Clear photos of the damaged item
A short description of the issue
This helps us verify and resolve your request quickly.
Resolution Options
Once your claim is reviewed and approved we may offer
A replacement product
A refund
Or store credit depending on the situation
We always aim to provide a fair solution for our customers.
Important Conditions
The product must be reported as damaged within the allowed time frame
Claims without proof may not be accepted
Damage caused after delivery due to misuse is not covered
We reserve the right to verify all damage claims before approval
Shipping Damage Responsibility
We ensure proper packaging but we are not responsible for damage caused by courier handling after dispatch.
However we always support our customers in resolving such issues.
Contact Us
For any damage related issues you can contact us
Email help.pluralhaircare@gmail.com
Phone +1 516 754 8642