Cancellation Policy
Overview
We understand that sometimes you may need to cancel an order. This policy explains how order cancellations are handled in our store.
Order Cancellation
You can request a cancellation only if your order has not been processed or shipped.
Once an order has been packed or dispatched it cannot be cancelled.
How to Request Cancellation
To cancel your order you must contact our support team as soon as possible with your order details.
We will check the order status and inform you if cancellation is possible.
Approved Cancellations
If your cancellation request is approved before shipping we will process a full refund to your original payment method.
Refund time may vary depending on your bank or payment provider.
After Shipping
Once the order is shipped it cannot be cancelled. In this case you may wait for delivery and then request a return if eligible under our Return Policy.
Refund for Cancellations
Approved cancellations will be refunded within a few business days after confirmation.
Processing time may vary depending on payment method.
Contact Us
For cancellation requests or support you can contact us
Email help.pluralhaircare@gmail.com
Phone +1 516 754 8642